24/7 IT support. One predictable monthly fee.
Merewick Group provides round-the-clock remote IT support for UK businesses — 24 hours a day, 7 days a week, 365 days a year.
Talk to UsEveryday IT support, handled.
Round-the-clock support for the technology your business relies on every day.
Microsoft 365
Outlook, Teams, SharePoint and everyday Microsoft 365 support.
User Support
Password, account, access and general user problems.
Windows Support
Troubleshooting, software issues and device problems.
New Starters
Helping new employees get set up and productive.
Software Support
Installation, configuration and troubleshooting.
General IT Support
A straightforward first point of contact for everyday technology issues.
IT support that works around your business.
Merewick Group provides reliable managed IT support for UK businesses, whether you need a complete outsourced helpdesk or additional support alongside your existing IT function.
Flexible support for your business
- Businesses without an internal IT team
- Businesses with existing IT teams
- Single-site and multi-site organisations
- Remote and office-based teams
- Organisations needing dependable 24/7 support
One simple managed IT package.
No confusing tiers. One predictable monthly fee for 24/7 remote support across your supported users and devices.
£85 per user / month
Minimum 10 users
12-month agreement · VAT added where applicable
Included as standard
- 24/7/365 remote break/fix support
- Microsoft 365, Outlook and Teams support
- Windows and everyday software troubleshooting
- User, password and access support
- Proactive monitoring and remediation
- Windows patch management
- Antivirus protection
- New starter and leaver support
- Monthly service reporting
Support that's easy to budget for.
Your normal day-to-day managed IT support is covered by one monthly fee, so there are no surprise support bills for routine issues.
24/7/365 Remote Support
Your team can contact support by phone or email at any time, including weekends and bank holidays.
One predictable fee
£85 per supported user each month, with a 10-user minimum and a 12-month agreement.
Quoted separately
Hardware, software and Microsoft licences, major projects, onsite engineering and specialist services are outside the monthly support fee.
A structured start.
We document your environment, support contacts and access requirements before going live so support can be delivered efficiently and securely.
Environment review
Users, Microsoft 365, supported devices, applications and key service contacts.
Documentation
Core support information, escalation contacts and agreed service boundaries.
Secure access
Support access is configured using appropriate authentication, permissions and secure remote-support controls.
Simple and transparent: routine managed IT support is included. Hardware, licences, major projects, onsite engineering and specialist work are quoted separately before any additional charge is incurred.
Why Merewick?
Straightforward
No unnecessary technical jargon or complicated solutions.
Professional
Structured support backed by genuine IT service-desk experience.
Flexible
Support designed around the needs of your business.
Need help with your IT?
Let's have a conversation about how Merewick Group could support your business.
hello@merewick.co.uk